Reader Andy Pearson kindly emailed me a link to
this post by Clive Thompson on a fascinating bit of research into website interactivity and false memory:
Can an interactive web site produce false memories?
Possibly so, according to a fascinating paper to be published this month in the Journal of Consumer Research by Ann Schlosser, a business professor at the University of Washington. Schlosser performed an intriguing experiment: She took two groups of people and had them check out two different web sites devoted to the same digital camera. One site included static pictures; the other was interactive, allowing users to play around with a virtual version of the product.
Later, she tested them on their ability to recall details about the camera. She intentionally included details that were false, but sufficiently plausible that they might have been true. The result? The people who viewed the interactive demo of the camera were much more likely than the folks who'd only viewed static images to "remember" the false details as being present. Or another way of putting it: The interactive demo was more likely to produce false memories of the product -- potential buyers who thought the camera could do things it can't.
Why? Schlosser theorizees that it's partly because interactivity encourages more "certainty" in our memories, and thus increases the likelihood that we'll believe suggestively false details to be true.
I pondered for a while how this phenomenon might be understood in terms of identity. Then it struck me that, when a person interacts with the digital representation of a product, the difference between a one-dimensional interaction on one hand, and a rich and fluid interaction on the other is rather akin to the difference between a platonic and romantic interpersonal relationship.
With a platonic friend, we experience the relationship from a relatively consistent perspective; boundaries are clear, the social and functional context of the relationship firmly established.
With a lover, by contrast, our whole world view is turned upside down and inside out as we experience the boundaries between Self and Other becoming deliciously (and sometimes alarmingly!) fluid, and we feel the soul of the Other resonate in depths of our psyche that we visit seldom or never. In our desire for union with our lover, we want to know everything about her—and what we don't or can't know, we happily imagine.
Is it too far fetched to imagine, then, that our greater willingness to believe that we know information about a product when we have experienced an interaction with that product that is relatively rich, fluid—intimate, even—could be no more than the effects of an incipient romance?
On the other hand, it would also be interesting to know whether or not the false memory effect arose in the case of products which the subject fluidly interacted with but ultimately disliked, as well as with those they liked. This would actually also make sense to me, as we tend to project identity traits onto those we feel strongly about positively or negatively—if someone slights me, I might obsess about their reasons for doing so, imagining all sorts of fictional motivations on their part.
Labels: false memory, fluidity, identity, idsoc, interactivity, memory, projection, romance, web site, web2