Friday, May 11, 2007

Google as "the Internet"

Seamus McCauley muses on "Google" as synonym for "the Internet" (click the link for a nice bonus photo illustration!):
I've been wondering for a while how it came to pass that "Google" became visual shorthand for "the Internet" amongst advertisers.

The current campaign for Thomson holidays exhorts holidaymakers to use "our Google Maps" (which turns out to be a slightly customised version of what is very clearly Google's Google Maps). Mobile phone companies in particular, when they started wanting us to know that we could access the web on our phones, showed us phones with Google on them. Here's another one.

So I'm intrigued by the sudden cultural shift implied by Nokia's latest online ad for the N800 (left), a phone with Internet access, majoring on the BBC website and Flickr and MySpace and Wikipedia without a mention of Google. "Take the Internet to new places", it says. Or, in other words - not just Google search.

Google has an incredibly powerful brand (BBC) that for the last couple of years has been semiotically synonymous with the Internet. Assuming, not unreasonably, that advertisers are on the cutting edge of understanding cultural significance, that psychological dominance of what people mean by the Internet may be coming to an end as consumers are considered able to accept more nuanced symbols of the web.
When millions of people identify your brand with the Internet itself, you know you have a decent business. Whether or not Google can continue to convince the masses that they are "the Internet" will play a huge part in determining their future fortunes.

However, it's also intriguing to note that the growing privacy concerns around Google provide them with the inverse challenge of convincing people that they are not too omniscient for their users' comfort—when striving for omniscience kind of goes with the territory of trying to be "the Internet". This would seem to pose Google with something of a strategic and branding conundrum.

There's money in that there identity—we just don't quite know where yet.

[also left as a comment on Seamus's post]

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