To (be) frank...

Euan Semple has just had a British Service Industry Experience (online variety):

I just tried using the Royal Mail online postage system this morning and if it wasn't for the fact that I have pre-paid I probably wouldn't use it again.

1) You have to add the address each time manually. I don't want the address added. I have a database that does that really efficiently - all I want is the stamp.

2) The choice is between printing directly onto envelopes or a label choice of A4, A5 or A6 - who the hell has A4 labels!!

3) Having selected envelope it didn't print correctly and I had to faff about for five minutes copy and pasting the image label into another programme.

Let's face it: the Royal Mail, like most other British public service institutions, has crap-ness running through its veins and coded in its genes. Why bother even to offer feedback to them when you know that the under-motivated operative you email or speak to will just discard your comments in the "not my problem and sod all reason for me to do something about this" pile?